Course Information
Introduction and Background

This online course is a primer on negotiating for conflict and dispute resolution. It aims at providing the fundamental understanding and tools for complex negotiations under conflict situations. The theme of 'Negotiating for Conflict and Dispute Resolution' will be offered as two separate online courses. This course is the first in the series and focuses on understanding conflict, procedures for dispute resolution, tools for negotiating under conflict situations as well as effective communication and decision making. The second course in this series will be offered by UNITAR at a later date.

Registration Status: OPEN
Deadline for Enrollment: when slots are full
Course Dates: November 8 to December 17, 2010
Estimated learning time: Minimum of 35 hours
Format: Online/Internet-based (asynchronous)
Language of Instruction: English
Fees: US $ 400/-
Helpline: UNITAR Geneva (Course Administration and Technical Questions)
  Course Objectives  

The objective of this online course is to provide the learner with an overall understanding of conflict and the specific tools needed to undertake effective negotiations in conflict and dispute resolution situations.


  Target Audience  

This online course is designed for professionals from all sectors and professions, including: government, public finance, investment, trade, corporate finance, project management, treasury, as well as academic circles and civil society. Neophytes will learn time-tested negotiation tools (for complex negotiations) and seasoned negotiators will be able to re-visit core concepts and techniques. If in your profession, you are called to negotiate or make decisions, this course is for you.


  Methodology and Course Outcomes

First and foremost, this online course will provide negotiators and decision-makers with the foundations and building blocks of managing complex negotiations under conflict situations. Clear and concise training content will be provided in five separate modules. The online course will combine self-study and online interaction (with peers and expert moderators) as a way of reinforcing the learning. The course will also comprise a weekly substantive discussion on UNITAR's online discussion forum dedicated specifically to this course. There will be a quiz/assignment at the end of the course which is a requirement for obtaining a course certificate.

  Course Structure / Outline  

This online course will cover the following modules:

Module 1: Overview of Conflict

Module 2: Procedures for Resolving Disputes

Module 3: Introduction to Negotiation

Module 4: Positional and Interest-based Bargaining

Module 5: Communication for Decision Makers

  Other Course-related Information
This course will be conducted over the internet using UNITAR's e-Learning infrastructure for a five-week period. Participants will require a minimum of 90 minutes of study each day. The course pedagogy will allow for three levels of interaction. At the first level, the participants will interact with the training content. At the second level, the participants will interact with other participants to share experiences and learn in a contextual manner (using an online discussion board facility). At the third level, the participants will interact with a seasoned international negotiator (course mentor) who will moderate the course for its entire duration. At the core of this course is a set of online interactions and discussions, each of which will be coached by an expert.

UNITAR online courses attempt to create a networked learning environment, in which participants have the flexibility to learn at their own convenience and pace but also are able to interact with peers and experts through the discussion board facility.

This online course will be conducted in the English language.


This course is designed as an online course in which participants will be primarily responsible for their own learning. Each lesson will consist of the following components:

1) Basic Reading Materials (Compulsory Reading Materials): these materials are intended to educate the participants about the basic concepts and principles applicable to the subject-matter of the lesson. It will include, where appropriate, sample materials. These materials will constitute the required reading materials for the lesson

2) Advanced Reading Materials (Optional Reading Materials): this will consist of optional reading materials for participants who wish to learn more about the topic than what is covered in the lesson.

3) External Links: This will refer the interested participants to additional books, articles, documents, and websites that deal with the issues raised in the lesson.

4) Glossary: A glossary of terms tailored to the online course will be provided to the participants and act as a learning support during the entire course.

5) Quizzes: At the end of each lesson there will be a set of quizzes for participants to answer. These quizzes are designed to test the participant's understanding of the lesson. Participants are required to pass each quiz and obtain at least 80% or more passing grade in order to be eligible for a certificate. All quizzes will need to be taken online.

6) Community Discussion Board: There will be a community discussion board available on which participants can post questions or comments that can be seen by the instructor and the other participants. This discussion board will be moderated by the course director and UNITAR. Structured discussion strings will be posted on a weekly basis.

All successful participants will be eligible to a certificate after completion of this online course.


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